Team Leader Service Desk and Local Support
Neways Electronics
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This is how you make impact as a Team Leader Service Desk and Local Support
As a Team Leader Service Desk, you are the cornerstone of our IT support team and the first point of contact for our users regarding IT-related questions. You will work closely with a team of enthusiastic professionals and report directly to the Manager of IT Operations. In this role, you coordinate the daily tasks of the team, monitor the progress of incidents and changes, and ensure that the SLA with the business is met.
Your daily responsibilities include
- Managing incoming calls, emails, and chats with users about technical or functional issues alongside your team.
- Logging and following up on service requests in our ticketing system, Freshservice, while prioritizing tickets based on business impact, urgency, and potential risks.
- Liaising with 2nd and 3rd line support when necessary.
- Assisting with the use of software applications and IT equipment.
- Performing basic configurations and installations of new equipment and software.
- Providing excellent customer service with your team and striving for high customer satisfaction among domestic and international colleagues.
- Carrying out local support activities at our locations in the Netherlands, including issuing and receiving hardware.
- Managing hardware inventory and signaling when new orders are needed.
- Leading colleagues spread across multiple locations.
This is what we offer
In addition to an attractive salary aligned with your skills and experience, we offer a challenging new role. You will work alongside driven and enthusiastic professionals in a growing international company. We believe it is essential that you can continue to develop yourself, and we offer room for personal growth and ample freedom for your own initiatives.
- 27 vacation days
- 13 additional days (ADV)
- Flexible start and end times in a day shift schedule
- Work-from-home policy
- Travel allowance
- Training opportunities
- Pension scheme
- Bicycle plan
This is what you bring to the team
You actively contribute to the team by collaborating and striving for shared results.
- At least an MBO level 4 education in IT, IT support, or a similar field.
- Minimum of 3 years of experience in a comparable leadership role.
- Excellent communication skills in Dutch and English. German is a plus.
- Analytical skills to quickly understand and solve problems.
- Flexibility to adapt to constant changes within the business.
- A proactive approach to handling tasks effectively with positive outcomes.
- Experience working on a service desk and providing local support.
- Team spirit to collaborate with local and international support teams. You are capable of motivating and guiding your team.
- A drive to constantly seek improvements to elevate your team, reduce costs, and work more efficiently.
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(Y)our work changes lives
At Neways, we work to solve today’s and tomorrow’s challenges with cutting-edge high-tech innovations. You work with the brightest talents from all over the world. Highly motivated professionals who want to make a difference. Just like you. Together, we create solutions that improve the lives of people all over the world. That’s why (y)our work changes the way we live, work and play.
This job is no longer accepting applications
See open jobs at Neways Electronics.See open jobs similar to "Team Leader Service Desk and Local Support" PhotonJobs.
