Service Desk and Local Support Specialist
Neways Electronics
Summary
This is how you make impact as a Service Desk and Local Support Specialist
As a Service Desk Specialist, you will be the cornerstone of our IT support team and the first point of contact for our users regarding IT-related questions. You’ll work closely with a team of enthusiastic professionals and report to the Service Desk Team Leader. Together, you ensure that our Service Level Agreements (SLAs) are met, and customer satisfaction remains high.
Your daily responsibilities include
- Handling incoming calls, emails, and chats from users regarding technical or functional issues.
- Logging and following up on service requests in our ticketing system (Freshservice), prioritizing tickets based on impact, urgency, and business risks.
- Coordinating with 2nd and 3rd line support when needed.
- Assisting users with software applications and IT equipment.
- Performing basic configurations and installations of new hardware and software.
- Providing outstanding customer service with the team, striving for high customer satisfaction for both domestic and international colleagues.
- Carrying out local support activities at our locations in the Netherlands, including issuing and receiving hardware.
- Managing hardware inventory and identifying when new orders are needed.
This is what we offer
Alongside an attractive salary aligned with your skills and experience, we offer an exciting new position where you’ll collaborate with driven and enthusiastic professionals in a growing international company. We value your personal development and provide opportunities for growth and freedom for your own initiatives.
Furthermore, you can expect:
- 27 vacation days.
- 13 additional leave days.
- Flexible start and end times within a day shift schedule.
- Work-from-home policy.
- Travel expense reimbursement.
- Training opportunities.
- Pension plan.
- Bicycle plan.
Location:
We are hiring one specialist for our location in Leeuwarden and multiple colleagues for our sites in Son (near Eindhoven).
This is what you bring to the team
You’ll actively contribute to the team by collaborating and striving for shared success.
We also ask for:
- At least a completed vocational (MBO) Level 3/4 education in IT, IT support, or a related field.
- A minimum of 3 years’ experience in a similar role.
- Excellent communication skills in both Dutch and English (German is a plus).
- Analytical ability to quickly understand and solve problems.
- Flexibility to adapt to constant changes within the business.
- A proactive approach to resolving issues effectively and achieving positive results.
- Experience working in a service desk and local support capacity.
- Team spirit to collaborate with local and international support teams.
- A drive to continuously seek improvements, reduce costs, and work more efficiently.
Are you ready to take on the challenge as a Service Desk Specialist at Neways and contribute to our innovative future? Apply today and strengthen our team!
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(Y)our work changes lives
At Neways, we work to solve today’s and tomorrow’s challenges with cutting-edge high-tech innovations. You work with the brightest talents from all over the world. Highly motivated professionals who want to make a difference. Just like you. Together, we create solutions that improve the lives of people all over the world. That’s why (y)our work changes the way we live, work and play.
