Customer Quality Engineer
Neways Electronics
Summary
This is how you make impact as a Customer Quality Engineer
When an unexpected quality issue or complaint arises with an external customer, you ensure that it is resolved quickly and systematically. And of course, in a way that prevents the issue from occurring again. Are you the results-driven Customer Quality Engineer we are looking for? We would love to meet you!
Your daily responsibilities include
In this role, you won’t be alone! You will work in a team of about 25 people and collaborate frequently with fellow Quality Engineers (responsible for Design, Supplier, and Customer Quality), Production, Process, and Test Engineers.
Your tasks include:
• Handling customer complaints and escalations
• Creating quality improvement plans for your customers
• Monitoring and reporting KPIs
• Initiating improvement activities and actively participating
• Guiding customer audits and providing follow-up
This is what we offer
We offer you a challenging role in a dynamic and healthy production environment. You will have the opportunity to make a significant contribution to the development and profitability of Neways. We offer a full-time position within a driven and collegial work environment, with plenty of freedom for your own initiatives and personal development.
In addition to a competitive salary, we offer secondary benefits such as:
- 27 vacation days, 13 ADV days
- Flexible start and end time
- Training opportunities with modules available through an e-learning platform
- Bicycle plan
This is what you bring to the team
As a Customer Quality Engineer, you are customer-focused and confident. You ask the right, critical questions to get to the heart of the matter. You know how to communicate tactfully with both the internal organization and the customer. Additionally, it is important that you build on the customer relationship in your role. Naturally, you are persuasive, results-oriented, and proactive in driving improvements. You can easily establish and maintain contacts, both internally and externally.
Additionally, we ask the following from you as a Customer Quality Engineer:
- A completed HBO or WO degree in a technical field
- Familiarity with ISO 9001 and/or IATF 16949 standards and experience with methodologies such as PPAP/FMEA/8D, etc.
- At least 5 years of experience in a similar role, preferably as a Quality Engineer
- Experience in the automotive, semiconductor, or medical industry is preferred
- Strong command of both Dutch and English. German is a plus.
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(Y)our work changes lives
At Neways, we work to solve today’s and tomorrow’s challenges with cutting-edge high-tech innovations. You work with the brightest talents from all over the world. Highly motivated professionals who want to make a difference. Just like you. Together, we create solutions that improve the lives of people all over the world. That’s why (y)our work changes the way we live, work and play.
